Mouse Reviews

I purchased two of these when they first came out. The retractable cord was great, but I have found two problems with these mice. On one of the mice the retractor mechanism broke. Now, my other one is fine, and I will probably chalk it up to my fater being a bit too rough on it. The other problem is much more annoying, and is present on BOTH of my mice. The problem is with the scroll wheel. The wheel has a tendency to "stick" between knotches causing the screen to jump up and down erratically. It is very difficult to use the wheel without this problem popping up. I have never had this problem with "quality" scroll mice, only cheap ones. I think Kensington cut corners on it's design. On the other hand, their WIRELESS Pocketmouse resolved both of my issues and is a FANTASTIC mouse.

This is my 3rd Kensington mouse. Not that any have died, but they are all still in use. This one I carry around in my bag, and I have a MouseWorks four-button scroller on my desk at home. I also have a 2 button scroller optical at work. So, why is this software so great? In any given day, I use at least two of these products, without restarting and without resetting anything. The OS X native driver was nice, but the four-button mouse made for strange choices and nowhere to alter button functions. A quick download, and now I have custom settings on each of three mice! And, contrary to what others have written, the software is easy to configure, and ready for primetime. They don't waste time putting it on CD's, because the online version is always being upgraded, so why use an old version?

The single issue I have with the mouse is that the cord is thin. But it wouldn't be as small or retract so well if it were as bulky as the other cords. I've used PowerBooks since the first batch was introduced ten years or so back, and have rarely carried mice around because the cords always tangled, and they were just too irritating to use. With this scroll wheel and the MouseWorks software, I'm sold! I'll never leave it out of my case again.

I bought this mouse about a year ago and LOVE it. The idea of the retractable cord is genius. I can slip this mouse into my laptop case very easily and just use it on the go. I can even slip it in my pocket with no worries that it might break. The scroll wheel in between the buttons also functions great. Scrolling up and down is really easy with this and it's not too sensitive to make it annoying.

There is a button on the left side of the mouse to open the door where you retract the cord into. You then pull the cord out one click and it slides in most easily. The last thing I like about this mouse is how well the optical sensor is to everything. You can even use this mouse on flawless white paper and you get perfect traction. This is a good investment and will last you a long time. Even when the Synopsis Touchpad on my laptop was down, just plug it in and it works great.

NOTE: I recommend this to anyone, but mostly to laptop owners. The reason being is that the cord is only approx. 3' in length, so it might be hard to reach the back of the desktop, but you can always plug it into "plug and play" or buy an extension.

One drawback, if you pull on the cord of this mouse, the computer (or maybe it's just mine!) thinks you unplugged it and plugged it back in, so it takes a few seconds to initialize again. All in all, great, and for sure recommended!

The battery life of this product is really too bad. I need to change the battery every 3-4 days. I don't know how they can put such an inmature product in the market. My another IBM wireless mouse need to be change for several months.

Perhaps I need to put this mouse on a surface with less friction, but after about 20 minutes of using the mouse, my wrist hurts bad because it's at least 3x heavier than my previous Kensington Mouse in a Box.

I like having a wireless mouse because I don't like my feet tangling in the wires, however, if this continues to hurt my wrist like this I may have to get rid of it. Since the batteries are in the 'butt' of the mouse, sometimes the back-end won't move as easily and I need to use extra fingers and pressure to get it to move. I do have a semi-rough surface that I have this mouse on, if I found a glass plate of some sort to put it on, that probably would be a lot nicer, I'll have to look into it.

Other than this, the mouse and all Kensington Products are very good.

I purchased this unit to use with my forthcoming Mac Powerbook 17". I liked the idea of having a 'self-contained' storage unit for the receiver and the small size of the mouse itself. I've used it with my Win XP desktop unit as well.

Overall, the style and craftsmanship are good. It looks sharp and it feels pretty solid in your hand. I've found that the button to access the USB receiver compartment is a bit difficult to press at times. It works, but the door covering the removable receiver doesn't open automatically.

The receiver swivels once place into an open USB port, thus making it a bit more 'directional' in design. The mouse itself tends to be a bit fast. I've had to use the included software/driver to 'slow the track rate' down a bit. I've noticed that the mouse can be at almost 3 feet away before it loses signal, but I have found at times that it has lost signal only inches from the receiver. I'm in a completely wireless office and sit closely to another machine with a wireless mouse/receiver so I cannot be certain that this not due to interference.

Overall, I plan on using this mainly when I'm mobile and want more than just a trackpad.

As much as I am compelled to bash Microsoft for their buggy software, I can't help recommending this mouse. A previous reviewer noted the different shape, but to me the shape actually gives you the sense of a more secure grip on the thing. I admit though it took a few weeks to get used to. My only other observation is a lack of feedback in the scroll wheel. In the old wheel mice you could feel a slight notch at each increment that you rolled the wheel. Not so with this one. So this too takes a bit to get used to when estimating how far you need to roll the wheel in order to go half-way down a page. But those are truly minor quibbles. The installation was a breeze, and it does go easy on the AA batteries. The tilt wheel is a bit of a novelty, but it actually does come in handy on occasion. As far as optical mice go, it is very responsive. You certainly can't go wrong on the price. If you've never used an optical mouse, imagine never having to clean crud and dust bunnies out from inside around the mouse ball. Overall, I'd say if you're in the market for a new mouse and don't need buttons all over it (like the more expensive wireless Intellimouse), snap this one up.

I have only been using this mouse for a few days now and I already really like it!

It's a little larger and weighs about the same as the standard corded Microsoft mouse that I had been using and feels a little more comfortable.

The optical feature alone is much better than the ball. It's much smoother and I don't have to spend time cleaning the rubber ball and wheels.

The package comes with the mouse, a receiver that plugs into either a ps/2 or USB, (it comes with an adapter)two Energizer AA batteries, the software disk, and booklet.

All you have to do is install the software (which takes a couple of minutes), restart the computer, insert the batteries, plug in the receiver and it's ready to use.

It is great not having a cable to get in the way and I can store the mouse in the desk drawer when not in use. The mouse will go into a power saving mode after a short time of not being used. There is no on / off switch to forget to shut off.

The middle scroll wheel is also a lot smoother than on the standard mouse.

Overall I am happy with this product and think that it is worth every penny.

Bought this great mouse in January and although I use it approximately an hour a day, maybe two....the original batteries are still going strong. Very easy to use and a pleasure not having the wire in the way.

As much as I am compelled to bash Microsoft for their buggy software, I can't help recommending this mouse. A previous reviewer noted the different shape, but to me the shape actually gives you the sense of a more secure grip on the thing. I admit though it took a few weeks to get used to. My only other observation is a lack of feedback in the scroll wheel. In the old wheel mice you could feel a slight notch at each increment that you rolled the wheel. Not so with this one. So this too takes a bit to get used to when estimating how far you need to roll the wheel in order to go half-way down a page. But those are truly minor quibbles. The installation was a breeze, and it does go easy on the AA batteries. The tilt wheel is a bit of a novelty, but it actually does come in handy on occasion. As far as optical mice go, it is very responsive. You certainly can't go wrong on the price. If you've never used an optical mouse, imagine never having to clean crud and dust bunnies out from inside around the mouse ball. Overall, I'd say if you're in the market for a new mouse and don't need buttons all over it (like the more expensive wireless Intellimouse), snap this one up.

I have only been using this mouse for a few days now and I already really like it!

It's a little larger and weighs about the same as the standard corded Microsoft mouse that I had been using and feels a little more comfortable.

The optical feature alone is much better than the ball. It's much smoother and I don't have to spend time cleaning the rubber ball and wheels.

The package comes with the mouse, a receiver that plugs into either a ps/2 or USB, (it comes with an adapter)two Energizer AA batteries, the software disk, and booklet.

All you have to do is install the software (which takes a couple of minutes), restart the computer, insert the batteries, plug in the receiver and it's ready to use.

It is great not having a cable to get in the way and I can store the mouse in the desk drawer when not in use. The mouse will go into a power saving mode after a short time of not being used. There is no on / off switch to forget to shut off.

The middle scroll wheel is also a lot smoother than on the standard mouse.

Overall I am happy with this product and think that it is worth every penny.

Bought this great mouse in January and although I use it approximately an hour a day, maybe two....the original batteries are still going strong. Very easy to use and a pleasure not having the wire in the way.

As much as I am compelled to bash Microsoft for their buggy software, I can't help recommending this mouse. A previous reviewer noted the different shape, but to me the shape actually gives you the sense of a more secure grip on the thing. I admit though it took a few weeks to get used to. My only other observation is a lack of feedback in the scroll wheel. In the old wheel mice you could feel a slight notch at each increment that you rolled the wheel. Not so with this one. So this too takes a bit to get used to when estimating how far you need to roll the wheel in order to go half-way down a page. But those are truly minor quibbles. The installation was a breeze, and it does go easy on the AA batteries. The tilt wheel is a bit of a novelty, but it actually does come in handy on occasion. As far as optical mice go, it is very responsive. You certainly can't go wrong on the price. If you've never used an optical mouse, imagine never having to clean crud and dust bunnies out from inside around the mouse ball. Overall, I'd say if you're in the market for a new mouse and don't need buttons all over it (like the more expensive wireless Intellimouse), snap this one up.

I have only been using this mouse for a few days now and I already really like it!

It's a little larger and weighs about the same as the standard corded Microsoft mouse that I had been using and feels a little more comfortable.

The optical feature alone is much better than the ball. It's much smoother and I don't have to spend time cleaning the rubber ball and wheels.

The package comes with the mouse, a receiver that plugs into either a ps/2 or USB, (it comes with an adapter)two Energizer AA batteries, the software disk, and booklet.

All you have to do is install the software (which takes a couple of minutes), restart the computer, insert the batteries, plug in the receiver and it's ready to use.

It is great not having a cable to get in the way and I can store the mouse in the desk drawer when not in use. The mouse will go into a power saving mode after a short time of not being used. There is no on / off switch to forget to shut off.

The middle scroll wheel is also a lot smoother than on the standard mouse.

Overall I am happy with this product and think that it is worth every penny.

Bought this great mouse in January and although I use it approximately an hour a day, maybe two....the original batteries are still going strong. Very easy to use and a pleasure not having the wire in the way.

One reason I bought this mouse was for the scroll feature. And guess what? It never worked. Instead the mouse software wacked out my computer.

I recently got a new computer at work that had the OEM version of the Intellimouse. I liked it so much that I bought one for home. Unfortunately, the one that arrived is close to unusable. The whole reason for buying it was that once I got used to the scroll wheel feature, I loved it. This mouse, however has a wheel that gets very slippery and the switch under the wheel is extremely sensitive. You have to bear down on the wheel to keep it from slipping but that causes the switch to activate. My mouse at work has neither problem. The wheel does not slip and you must give it a definite push to activate the switch.

Clearly, Microsoft does not have good manufacturing process controls. This one was made in Mexico by TEAM SCLA....

By the way, another reviewer complained about the scrolling feature moving too much or too little. That is configurable on the control panel.

I paid a few extra bucks for a "scroll mouse" when I bought this PC about a year ago (millenium present). I'd never used one, but thought it had to be better than the regular kind of mouse. Anyway, I expected some generic rodent, so I was pleasantly surprised to find a genuine Microsoft IntelliMouse when I unpacked the boxes. Now I find I was doubly lucky, because my mouse was made in China (it seems the Mexican model is not a winner).

The IntelliMouse is contoured for your hand, assuming you are righthanded. This seems a bit elitist since in my role as a computer trainer, I've come across plenty of righthanded people who prefer to "mouse" with their left hand. But since I'm completely righthanded, that doesn't present any problems for me. I find that it's well-balanced, and has a very "positive" feel in my hand - any lighter would be flimsey and heavier would wear out my hand/arm. The wheel moves smoothly when it's gently "tickled" along, and I've never had it jump too far when used in this way. However, if you press the wheel down, it goes into (an intially daunting) fast scroll mode, where you can move through the page just by moving the mouse. It takes a little practice, but makes browsing long documents/webpages a cinch.

When I requested an IntelliMouse at work, since I am the lucky person elected to convert all our documentation to HTML, typically they went for overkill and got me an IntelliMouse Optical. Now, that is a whole handful of mouse! My glove size is "large" (female), but my hand seems to be at full stretch all the time, and due to Microsoft's effort to make it suitable for left and righthanded people, my hand is at a slightly uncomfortable angle. Plus, I have to explain the red light to the passers-by who seem to be attacted to it like moths to a flame (they currently have regular wheel-less mice). I have no trouble switching back to my comfortable "home" mouse.

I've thought about getting an optical mouse at home, but I think I'd only be paying big bucks for a red light. It might be different if my home was PC a laptop, or if I used the Internet more (I mainly play games). I rarely have to clean my IntelliMouse (I don't eat at my computer ... much) and my desk has a retractable keyboard/mouse shelf, which probably helps with the dust problem (so much dust, so little desire for housework). I've been known to curse loudly when I loose my cursor while playing Baldur's Gate 2, but those are the only times I am not completely happy with this little rodent.

The Wireless Intellimouse Explorer is a very interesting mouse. It has the _basis_ of a pretty good mouse, but loses majorly in the details.
First, it is advertised as being ergonomic. That is is--it fits the hand very well. Unfortunately, holding it comfortably places the scroll button below the knuckle of the middle finger--far away from the fingertip used to scroll it. So in order to actually use the mouse, you can't hold it comfortably. Also, the heel of your hand rests on the mousing surface. It is difficult to describe. In short, the ergonomics are very annoying after a few hours of use. Lefties need not apply, this is a right-hand-only item.
The second issue is the major problem. The other, "wired" Microsoft Optical mice have two LED modes: bright and dim. When the mouse is moved, the sensor enters bright mode, and remains there until a few seconds after nothing happens. The Logitech wireless optical behaves likewise. For wireless mice, this results in relatively poor battery life--the Logitech wireless optical is reported to have a very short battery life. Microsoft thought this could be improved on, so this model has an elaborite powersaving system. It has some sort of hand presence sensor (electric, I guess--yes, it actually detects your hand), and turns off when it doesn't think anything's happening. Yes, off. If you're holding the mouse and it's not moving, it strobes at a frequency of about 1s. If you move or click, it turns all the way on. Sounds simple? It's not. For desktop use (that is, relatively low accuracy requirements), it works fine. Move the mouse, the cursor moves. However, for anything that requires more accuracy, i.e. games, major problems arise. It turns out that the mouse has some sort of minimum sensitivity--if you move less than a certain distance, nothing happens. So if you're sniping, for instance, and need to move a pixel left... you can't. This gets very annoying, very fast. I can't comment on battery life, since I've not been using it long enough.
There are other issues, also. I've had problems with this mouse in various DirectX games in Windows XP. The mouse noticably lags in Unreal Tournament, when other pointing devices don't. This might be solvable, I've not put enough effort into it.
The wireless system works well, and is usable to almost exactly six feet without breaking up.
Microsoft advertises an "accelerated scroll wheel". I think this is just part of the drivers, but it does in fact work well. Scrolling in IE is much easier.
To summarize a long and disorganized review, the Wireless Explorer can be pretty good if a) you like the ergonomics, a very polarized issue, b) you don't ever, ever play games, and c) you have no problem changing batteries periodically. Personally, I'm replacing my Microsoft with the Logitech wireless optical. Now if only Logitech made that insane Dual Optical in a wireless version.... mhmmm, power hog.

This is the first wireless mouse that I have bought. I was considering the Logitech MX700 but chose this one instead because it was a bit cheaper when I bought it, and also because it made a perfect duo with my microsoft natural multimedia keyboard.
I'll start mentioning features. This mouse is great to be cordless. It's fast, precise, and rarely does it lag. I play a lot of games that require fast movement and this does the job. The keys on the side are very useful because it allows the user to move "back" and "forward" in many applications that support this feature, including internet explorer and windows explorer. On the top there are 3 other buttons, the left, middle and right, while the middle operates as the scrolling wheel.
The mouse can operate as far as 6 feet from the receiver, and I think that's pretty cool. It is a bit heavy, but I do not think of that as bad; it feels very solid. The mouse drags a little bit depending on the mousepad or the surface where you have it. One thing I dislike is that the batteries don't last very much -- about 2-3 weeks with 8-10 hour use. I still don't think it's bad, but it can be a bit expensive to buy batteries every two weeks. I wish it came with rechargable ones, but nothing is perfect.
I do, however, recommend it to any casual user & gamer.

When I first purchased the regular IntelliMouse Explorer I was impressed how comfortable it fit in my hand and how accurate the laser was. When I saw Microsoft released one that was wireless I had to purchase it since I liked the one with the wire so much. The mouse is really amazing how accuate it is. It can be used from as far as 6 ft away from the receiver and it doesn't need to be directly in front of it. I even tried using it on my chest and still worked!

---(. . .) I also had this problem with the RF noise right after I started using it. It made this loud squeely noise whenever I moved it. It went away about 2 days later. Then about 2 weeks later it said my batteries were running low so I changed them. It made the noise again but went away in 5 minutes.

When I first experienced the noise problem I considered sending the mouse back. Then I figured its so much easier being able to have my arm in any position without having the wire so I decided to keep it. I'm so glad I made that decision because now the noise is gone!

This is IMHO one of Microsoft's products yet! I just wished the batteries lasted longer.

I purchased this mouse locally, since I needed a bluetooth adapter and wireless mouse. I was told it would work with my G4 Powerbook. It set up flawlessly and I had it working within 1 min with OS 10.3 (Panther).

I was impressed that the mouse set up so easily. The BT adapter also works with my Palm, but required a little more tinkering. While the left, right and scroll buttons worked fine, I was unable to program the other two buttons (Mac).

This mouse is rather large relative to most mice. Since there is no on-off switch, I am concerned about battery life (other reviews report short battery life) but haven't owned it long enough to know. If my Mac goes to sleep, the mouse won't wake it up, as it too is sleeping. Sometimes there is a lag in the mouse cursor, which is disconcerting coming from a wired mouse.

All in all, a decent product, but for its shortcomings, I'm not sure its worth $80. Maybe the next version will correct some of these faults.

Pros: bluetooth and wireless, ergonomic, includes BT adapter, works with Palm Tungsten PDA for synchronization, 3/5 buttons work with Mac.

Cons: a bit pricy ($79), rather large, no "off" switch, not rechargable, short lag in mouse movement, can't program 2/5 switches.

After ordering the mouse, I decided to read some of the reviews and was set back with the negative comments about not being compatible with the internal transmitters. In fact, upon receiving the device, I noticed on the box a warning to remove any installed transceiver and software before installing the mouse. In as much as I paid $50 extra for the internal transceiver and bought the mouse soley so I wouldn't have to have the transceiver hanging off my laptop, I was greatly dissappointed. I tried Dell Tech Support then Dell Wireless Support and was disappointed to find no one with any clue as to how to install the mouse. I finally decided to open the box and try it on my own.

To make a long story short:
1. Install the MS software from the CD.
2. Reboot when directed.
3. When directed to connect the MS transciever via the USB connection - Don't. Cancel and remove the CD.
4. Open the TrueMobile 300 Bluetooth Module and let it discover the mouse.
5. Open the Mouse control panel and change it to your heart's content.
6. Works flawlessly

I strongly disagree with the reviews claiming it is junk. I have only been using it for about two weeks, but so far no problems. My computer is a Dell D505 Latitude.

After a month - still works great.

The mouse feels extremely comfortable in your
hand and works great.

Since I have bluetooth integrated in my laptop, I
bypassed the supplied USB dongle, so NOTHING hangs off mycomputer. Truly wireless which is fantastic
for a machine with which to travel.

I've been using NiMH with the mouse with no problems. When I receive a warning about low battery power, I just swap them out for a charged pair.

These directions from an anonymous web user made
the installation a snap:
"1. Install the MS software from the CD.
2. Reboot when directed.
3. When directed to connect the MS transciever via the USB connection - Don't. Cancel and remove the CD.
4. Open the laptop's Bluetooth Module and let it discover the mouse.
5. Open the Mouse control panel and change it to your heart's content.
6. Works flawlessly"

I bought this to use an ipod in the car. I live in the fifth largest market in the country (Dallas-Fort Worth) and the only station that consistently gives a signal without crosstalk from other stations is the very first one - 87.9. So the one positive is that it does actually work.

There are lots of negatives:

The setup is difficult. The Griffin web site tells you that you need to manually install the station 'song' files if using itunes. Once you have them synced to your ipod, then you play just the first half of the station 'song' you want, then press pause. If you pause to early or late, too bad - it doesn't work.

The signal is very weak. On accustic songs, I often hear an irritating *splat* sound whenever the performer sings a long 's' sound. This is no matter what the sound level is set to. Static and signal loss are common.

The battery life is a killer. On a recent road trip, we got just under 4 hours of playing time before the battery died.

It's cheaper than getting custom inputs installed in the dash, but I don't think its much better than a cassette adaptor.

Well I had a Bad iTrip. The thing was a knobathon to get going in the car while driving (and that was with my CoPilot) and when i 'luckily' found a station almost by accident, it sounded terrible. Like an MP3 thru an FM channel or an FM station thru a tin can.

it has been returned - up for auction it goes.
(++ on the plus side the design and concept were way too cool - it hooked me. It might take 2-5 years to perfect the technology maybe then i'll try again...but for now it definitely sucks.)

I bought this product in June 2004. I have a second generation ipod and was looking for a way to connect it to my car stereo. My brother had suggested sending RCA cables up behind the dash into the auxiliary input of the stereo. This sounded like it would be a pain, though, so I thought I'd give Griffin Technologies' ITrip a chance. When I received the item, I was delighted to find that the sound quality was actually quite good. I had read some people giving it poor ratings due to sound quality. Maybe it's because the city I live in (St. Louis) isn't packed from one end of the dial to the other with FM stations. Maybe it's because of the radio I was transmitting the signal to. Whatever the case, I found the item to be very nice. It comes with some software which is easily installed. You just put the cd in and it automatically adds an FM "playlist" for each frequency on the dial (every other .1 KHz, i.e. 89.7, 89.9, 90.1, etc.) to your music program (for me it was MusicMatch Jukebox, I'm sure it does the same for ITunes or WinAmp). As soon all the station playlists have been added to the program, one simply needs to connect the Ipod to the computer to synchronize it with the computer, and then you're ready to go! It took me a matter of minutes to figure out how to use it. All you do is connect it to the top of the Ipod unit via the headphone jack, a little blue light comes on, and then you go into "playlists," choose a frequency, then press pause. This sets the ITrip to transmit to that particular frequency. If you want to try a different one, you simply go back to your ITrip playlist, choose another, and press pause. The blue light flashes several times once the chosen frequency has been locked. I chose 101.7, which is in between two large stations in St. Louis...101.1 and 102.5. I figured that frequency would have a fairly large buffer between it and either one of the high strength stations adjacent to it and thus a clear signal. I was right, and the sound quality was really good! The most important thing I found was positioning of the unit. I think it has to be positioned a certain way for best sound quality. The Ipod volume also has to be at an optimum setting for the best sound quality. Most of the volume control is done through the radio volume control anyways, not through the Ipod. Also nice is the fact that the unit does not require batteries! All in all, this is a great little item if you plan on taking your Ipod with you on the go. The only thing I'm not sure of is taking it on long roadtrips. It might require changing the ITrip's frequency many times because while a particular frequency may be unoccupied in one part of the country, it may house a very strong signal conglomerate radio station in another part. Regardless, I'd strongly recommend the item to anyone interested. It's affordable and it does its job as advertised.

This company did not send my rebate. I would not expect that they provide any warranty or support if they do not honor anything as basic and simple to fufill as a rebate. I will not be buying any other products from American Anko or AVBTech (who make this mouse, as well as gaming force-feedback wheels ). I don't if American Action is just another name American Anko uses or a distributor name, but I think I will avoid them too because of this experience. If you want a vibrating mouse, buy a Logitech iFeel, which is optical, has a better software package, and a company that stands behind their products.

I am one of the many customers who got tricked out of the rebate by American Anko. The mouse box has TWO identical bar codes that both look exactly like UPCs. There is no way to tell which code is UPC and which one is EAN. If you send the wrong code, you will NOT get your rebate. I am pretty sure that this is done INTENTIONALLY to confuse the customer and NOT pay the rebate.

I was able to get a partial rebate for this mouse product since they said that I sent the wrong UPC code. I had to make a number of calls to convince them that there is no way one can determine what is UPC code and what is EAN code.

I hope all the people who got tricked by this company speak up and post their comments about this company. I am planning to write a letter to AMAZON as well as the BBB. If we let these things slide, companies like American Anko will continue cheating on us. If you need more proof that this company is tricking people out of their rebates, read the REBATE thread on the ANANDTECH FORUM.

I also saw in one of the reviews that the "real" UPC is covered up with another sticker, so you MIGHT not even see it!

I recommend that you NEVER deal with this company!

The product is allright, it works as advertised...BR>I was...confused about the UPC code so I send both the bar codes in the box. I tried calling the company for verification but they never pickup the phone.
The rebate check didn't come in 3 months, Neither did they send any communication.
I contact them by email and they replied that the proof of purchase I had send is not good enough. I had enclosed the Amazon confirmation printout & bar codes. They replied I should have included the packaging slip as well. This was never mentioned anywhere in the rebate form. After much haggling and after sending back the packaging slip I got a partial rebate.

The company is not customer friendly, so please don't buy this expecting help with product or mail in rebate..
I hope...such companies [stop] taking advantage of it's valuable customers.