Scanner Reviews

I've used this product less than 6 times. Now it's eaten my film and refuses to relinquish it. I've written to their support. NO REPLY! It was 4 frames etc. Everything was within their specs, but crunch. From them? NO HELP! Skip this piece of junk! Now I have a scanner that might as well be a boat anchor, and they don't care!

I bought two of these radios because Uniden usually has good equipment. Even with a strong radio signal, the alerts would not be set off for this radio -- thereby defeating the purpose of having this. Look for another model.

I am already on my second Visoneer scanner in one month. The customer service and tech support are terrible.

I had this product two days before I packed it back up and returned it.

It did a reasonable job of scanning a contract and bank statements through the ADF, but I ran into trouble when I tried to use the FAX and PRINT buttons on the front panel. It could only pass a blank page to the Windows Fax software, even though I watched it scan all my pages. Visioneer tech support suggested installing the latest driver, but after that did not work, they essentially told me that was it, no other options. They tried to blame the problem on Windows, but the fact that I could only configure the PRINT button to print to my Canon inkjet, and not to my Samsung laser, led me to believe their software is crummy and unsupported. (I could configure it, but after scanning, nothing was sent to the print queue). I'm using pre-installed XP Home, fully upgraded and patched, and tested with the latest drivers from the Visioneer site.

I also tried to scan a 10-page document I had just printed on 24-lb, 84-bright laser paper. I guess that type of paper was too slick for the ADF, because in a dozen attempts, it would skew and jam on one of the pages. I could never get it to scan the whole stack without error. The feed roller only has one rubber tire in the middle, so I can see how things could go astray. Odd, because the bank statements and other documents were all wrinkled and full of staple holes.

Scan speed was slow (about 3 pages per minute) but if you are using the ADF it won't matter (unless you have to sit and watch it jam). It occasionally seemed to slow down because of activity on my PC, and some of the scans had some stretched text. I did not test whether the output could be OCR'd.

Do not expect Visioneer tech support (not a toll free call) to be helpful. The first support rep I spoke to seemed to only know one thing - install new drivers - and barely seemed interested in my description of the problems.

I needed a scanner with ADF for my business - as a mortgage broker I handle a lot of client documents and a flatbed is painful. After this experience I decided to look for a more robust product - not necessarily all the bells and whistles, but if it comes with any they should darn well work! I haven't got the time to mess around.

Not worth the time spent, in my opinion. Definitely do not order from anyone who does not have a decent return policy!

Visioneer's 5820USB is an absolute piece of junk!...or any other 4-letter word you might insert. From day 1 it asked you to "unlock" the scanner. Even after Visioneer sent a new CD, with supposedly different drivers on it, it said the same thing. Visioneer either can't or won't resolve the problem. $10 would be way too much to spend on this item!! Read reviews on other websites. They will confirm this review. Amazon should avoid this scanner for their own reputation's sake.

I have owned a number of Visioneer scanners over the years and have always loved their capabilities for the price. I was a loyal customer and used, sold or recommended nearly a thousand of these scanners. Some of the features I liked best were:

- the top of the scanner opens on the vertical, 11" side, making it much easier to scan boxes.
- the driver remembered the last scan and would retain the settings. So if you were scanning multiple similar items, there was no need to keep adjusting the scanner settings.
- the scanner's reliability. I have had great luck with these scanners lasting longer than the computers they worked on.

And so I expected to see this trend continue with th 9220. I believe the hardware is up to the usual standards, but the driver isn't. Unfortunately, I can't even use this scanner.

I have tested it on 3 different computers (Windows 98 and 2000) with:

- Microsoft Photo Editor
- Microsoft Digital Image Pro 9

and it doesn't work! The Visioneer driver crashed both of these programs! So I called Visioneer. After being hung up on twice (I was asking very politely about this problem. Once I got hung up on by the voice mail system, and once by a tech support individual who told me he was going to research the question); I was told the Visioneer doesn't support any third-party software other than PaperPort!

I have always liked Visioneer scanners, but I can't possibly recommend the 9220 unless you are a fan of the PaperPort software, and understand that PaperPort may be the only software you will ever be able to use with this scanner.